Your privacy matters to us. This page explains what personal information rg77 collects when you use our Philippines mobile gaming and sports betting platform, how we use it, and what rights you have over your own data. We keep things straightforward so every Filipino player knows exactly where they stand.
What We Collect and Why
We only collect what we genuinely need to run a safe, fair, and enjoyable platform for Filipino players. Here is a clear breakdown of each category.
When you create an account on rg77, we collect the basic details you provide during sign-up, including your name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years, and set up your player account correctly. We do not collect more personal details than are necessary for these purposes, and we do not share your registration data with third parties for marketing without your consent. Your date of birth is used solely for age verification and is stored securely in line with applicable Philippine data protection standards. If any of your registration details change, you can update them by contacting our support team.
When you access the rg77 platform through your mobile browser, we automatically collect certain technical information about your device and how you interact with the site. This includes your device type, operating system, browser version, IP address, and the pages or features you visit during each session. We use this data to improve platform performance, identify and fix technical issues, and ensure the site loads correctly on the wide range of devices used by Filipino players. Usage data also helps us understand which features are most popular so we can continue improving the experience. This information is collected in aggregate and is not used to personally identify you beyond what is necessary for security and platform integrity purposes.
Every deposit and withdrawal processed through your rg77 account generates a transaction record that we retain for regulatory, security, and customer support purposes. These records include the amount, date, payment method used, and the status of each transaction in Philippine pesos. We do not store your full GCash, Maya, or bank account credentials — payment processing is handled by the respective payment providers, and only the reference data needed to track your transaction is retained on our end. Transaction records may be reviewed by our compliance team if there is a concern about account security or unusual activity. You can view your own transaction history at any time by logging in to your account.
If you contact the rg77 support team with a question, complaint, or account-related request, we retain a record of that communication to help us resolve your issue and improve our service quality over time. This includes messages sent through any support channel available on the platform, along with the details you provide to help us identify your account. Support records are kept for a reasonable period and are accessible only to authorised team members who need them to handle your query. We do not use the content of support communications for marketing purposes, and we treat all player concerns with confidentiality. If you would like to know what support records we hold about you, you may submit a data access request through our support team.
rg77 uses cookies and similar session technologies to keep you logged in, remember your preferences, and ensure the platform functions correctly during your visit. These are standard functional cookies that are essential to the operation of any online platform and do not track your activity across other websites. We do not use third-party advertising cookies or sell cookie data to external parties. If you disable cookies in your browser, some features of the rg77 platform may not work as expected, including staying logged in between sessions. By continuing to use the platform, you acknowledge the use of these functional cookies as described in this policy.
rg77 applies reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Data transmitted between your device and our platform is encrypted using standard secure protocols, and access to player records within our systems is restricted to authorised personnel only. We regularly review our security practices to ensure they remain appropriate for the type of data we hold and the risks involved in operating an online gaming platform in the Philippines. In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant authorities in accordance with applicable Philippine law. No system is completely immune to risk, but we take our responsibility to protect your data seriously and act promptly when issues arise.
Your Rights as a Player
As a registered player on rg77, you have the right to request a copy of the personal information we hold about you at any time. This includes your registration details, transaction history, and any support communications linked to your account. To submit a data access request, simply contact our support team with your registered details and we will respond within a reasonable timeframe in accordance with Philippine data privacy regulations. We will provide your information in a clear and readable format, and we will not charge a fee for standard access requests. If your request is complex or involves a large volume of data, we may need additional time to process it, and we will let you know if that is the case.
If any of the personal information we hold about you is incorrect, outdated, or incomplete, you have the right to ask us to correct it. This is particularly important for details like your name, contact number, or email address, which we use to communicate with you and verify your identity. You can request a correction by contacting the rg77 support team and providing the accurate information along with any supporting documentation we may need to verify the change. We will update your records promptly once the correction has been verified, and we will confirm the change to you in writing. Keeping your account information accurate also helps ensure that your deposits, withdrawals, and support requests are handled without unnecessary delays.
You may request the deletion of your personal data from rg77 systems in certain circumstances, such as when you close your account and there is no longer a legal or regulatory reason for us to retain your information. Please note that some data — particularly transaction records and identity verification documents — may need to be retained for a defined period to comply with Philippine gaming regulations and anti-money laundering requirements, even after your account is closed. When you submit a deletion request, we will review it carefully and inform you of what can be deleted immediately and what must be retained and for how long. We will not use retained data for any purpose beyond what is legally required. To submit a deletion request, please contact our support team with your account details.
rg77 may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable Philippine law. When we make changes, the revised policy will be published on this page with an updated effective date, and your continued use of the platform after any update constitutes your acceptance of the revised terms. We encourage you to check this page periodically so you are always aware of how your information is being handled. If we make a material change that significantly affects your rights or the way we use your data, we will make reasonable efforts to notify you through the platform. For any questions about this policy or how your data is used, please visit our FAQ page or contact the support team directly.
rg77 is built for Filipino players who want a secure, mobile-friendly gaming experience. Register for free and enjoy sports betting, live casino, and slots — all in Philippine pesos.